Terms of Service Agreement

1. Service Agreement

1.1 Services include: Overnight pet care, daytime visits, house sitting, senior pet care, and add-on services as selected during booking.

1.2 Client agrees to provide accurate pet medical/behavioral history using our Pet Profile Form.

2. Payment Terms

2.1 Full payment required 48 hours before service commencement.

2.2 Holiday bookings require 50% non-refundable deposit.

2.3 Late payments incur 1.5% monthly interest.

3. Cancellation Policy

3.1 >72 hours notice: Full refund

3.2 48-72 hours notice: 50% refund

3.3 <48 hours notice: No refund

3.4 Holiday cancellations forfeit deposit

4. Pet Health & Safety

4.1 Client warrants pets are vaccinated and free of zoonotic diseases.

4.2 Aggressive pets require muzzle/bite history disclosure.

4.3 Service Provider may refuse service to pets showing dangerous behaviors.

5. Liability Limitations

5.1 Maximum liability for property damage: $500 per incident.

5.2 Maximum liability for pet injury: 6x service fee.

5.3 Not liable for:

• Injuries from undisclosed aggressive behaviors
• Pre-existing medical conditions
• Acts of nature (storms, natural disasters)
• Third-party contractors (vets, groomers)

6. Emergency Protocols

6.1 Client authorizes veterinary treatment up to $1,000 per incident.

6.2 Emergency contacts must respond within 30 minutes.

6.3 After-hours emergency fee: $75/hour.

7. Home Access & Security

7.1 Client provides two access methods (keys + garage code/app).

7.2 Security system must be disabled during service hours.

7.3 Service Provider not liable for:

• Faulty locks/latches
• Pre-existing property damage
• Acts of third parties during service

8. Insurance & Bonding

8.1 Service Provider maintains:

• $2M general liability insurance
• Caregiver bonding
• Worker's compensation

8.2 Certificates available upon written request.

9. Media Release

9.1 Client grants rights for service-related photos/videos to be used for:

• Service documentation
• Marketing materials
• Social media

9.2 Opt-out available via written notice.

10. Governing Law

10.1 This agreement is governed by laws of [Your State].

10.2 Disputes resolved through binding arbitration in [County], [State].

10.3 Client waives right to class action lawsuits.